Product Care & Help Guide

Last Updated: 12 September 2026
Welcome to the AFTH Living Product Care & Help Guide. At afthliving.com, operated by ACCESSORIES FOR THE HOME LTD, we curated our home accessories with longevity, premium craftsmanship, and modern style in mind.
To help you preserve the distinctive finishes of your items and navigate our order services effortlessly, we have compiled this all-in-one care and troubleshooting directory.
PART 1: PRODUCT CARE INSTRUCTIONS
🏗️ 1. Urban Industrial Metalwork & Framing
Many of our signature home accessories—including iron-framed mirrors, steel display shelves, and mantle clocks—feature raw, powder-coated, or brushed metallic finishes.
  • Routine Dusting: Use a clean, dry, lint-free microfiber cloth to remove surface dust weekly.
  • Stain Removal: If required, wipe down gently with a slightly damp cloth using clean water. Dry the surface immediately with a separate dry cloth to prevent water marking.
  • Chemical Warning: To protect the anti-rust coatings, never use bleach, abrasive scrubbing pads, or solvent-based chemical cleaners on raw metal finishes.
🪞 2. Premium Mirrors & Glassware
Our striking wall mirrors and decorative glass accents require specialized care to maintain their reflective brilliance.
  • Glass Cleaning: Clean the glass surface using a dedicated glass cleaner sprayed directly onto a microfiber cloth rather than onto the mirror itself. This prevents liquid from running behind the frame and degrading the silver backing.
  • Frame Edges: Be cautious when cleaning the glass edges to ensure fluids do not touch or react with the metallic, wooden, or distressed finish of the surrounding frame.
🪵 3. Solid Wood & Timber Accents
Our items displaying natural timber highlights respond directly to their physical environment.
  • Heat & Light Protection: Keep wooden accessories away from prolonged, intense direct sunlight to prevent fading. Maintain a safe distance from active heat sources such as radiators or open fireplaces.
  • Spillages: Always blot liquid spills immediately with an absorbent dry cloth. Do not allow dampness to pool or sit on timber surfaces.
  • Surface Protection: Utilize protective mats, coasters, or felt pads underneath hot mugs or heavy items to avoid permanent rings or scratches.
🔌 4. Smart Lifestyle Tech & Sleep Aids
Our light-infused bedside clocks, smart sleep aids, and multi-functional speaker systems combine textiles with electronic components.
  • Power Safety: Always ensure the device is completely disconnected from its main power source before attempting any external cleaning.
  • Liquid Warning: Never expose smart tech components to water, dampness, or liquid sprays. Moisture can permanently damage the internal electronic circuitry.
  • Fabric Grille Care: For devices featuring a cloth-mesh casing, use a low-suction handheld vacuum or a soft-bristled brush to gently lift surface dust and lint.
PART 2: SHOPPING HELP GUIDE
💳 1. Payment Verification & Restrictions
To enforce rigorous transaction security and protect online consumers under standard credit network compliance frameworks, our store operates a highly restricted checkout system. We officially and exclusively accept major card networks:
  • VISA (Credit and Debit)
  • Mastercard (Credit and Debit)
    Alternative private billing systems, independent links, or alternative card networks (such as PayPal or American Express) are completely unsupported and cannot be validated during checkout.
🚚 2. Shipping Framework & Deadlines
We offer reliable, fully tracked delivery services for our delicate home accessories:
  • UK-Wide Free Delivery: We provide 100% Free Shipping on all orders across the entire United Kingdom (including Mainland UK, Scottish Highlands, Northern Ireland, and offshore islands). No minimum spend required.
  • Order Cut-Off Deadline: Our daily order cut-off is strictly set at 2:00 PM (London Time), Monday to Friday.
  • Timelines: Orders authorized before 2:00 PM exhibit a Handling Time of 1 to 2 business days (Monday to Friday) and a standard Transit Time of 2 to 3 business days (Monday to Friday) via tracked local UK couriers.
🔄 3. Returns & Quick 3-Day Refunds
  • Pre-Printed Return Form: To ensure hassle-free returns, a physical Return Form is enclosed inside every original delivery parcel we dispatch.
  • 14-Day Window: You have a 14-day cancellation window from the day of delivery to notify us at support@afthliving.com if you wish to return your unused, undamaged item in its original protective packaging.
  • 3-Day Processing Commitment: Once the returned home accessories arrive safely back at our Lancashire logistics hub, we commit to processing your financial refund within 3 business days. Funds will be routed directly back onto your original VISA or Mastercard.
PART 3: REPAIR & SUPPORT ASSISTANCE
Should you require specific maintenance advice for a particular piece, experience an issue with tracking a shipment, or have questions regarding product setups, please connect with our local Lancashire management division during standard hours:
  • Brand Storefront: AFTH Living (afthliving.com)
  • Parent Legal Entity: ACCESSORIES FOR THE HOME LTD (Company No. 08707337) [Accessories For The Home Ltd]
  • Registered Address: 23-27 Bolton Street, Chorley, Lancashire, PR7 3AA, United Kingdom [Accessories For The Home Ltd]
  • Direct Telephone Line: +44 161 975 2938
  • Corporate Support Email: support@afthliving.com
  • Core Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)